Frequently asked questions
1.1 Should I make an appointment to get my bike or skis serviced?
Yes. Please do, especially in the spring and early summer. Having an appointment will usually let us get your bike back to you within 24 hours.
Appointments are not necessary for ski service.
1.2 How often should I service my bike?
It really depends on how often and where you ride your bike. We usually recommend getting your bike tuned-up at least once a year. However, if your mileage is high or you’re riding in dirty and rough conditions, service may need to be more frequent.
1.3 How long does it take to get my bike tuned up?
With an appointment, we can usually have your bike serviced within 24 hours. We work on an appointment-based system so we can be most efficient with your time. Availability of the replacement part or specialized service requirements may mean it takes us longer for your bike to be serviced, but we will always communicate that with you.
1.4 What brands of bikes do you work on?
We work on any brand of bike that is found on this planet. If you require service for an electric assist bike, we request that it be brought in without the battery; unless of course, it’s a Giant, Liv or Kona e-bike. We are able to completely service the electronics and motors of these brands through the shop.
1.5 Why is there surcharge on my department store bike?
We add $20 to our standard tune-up rates for bikes from big box stores to account for the extra time it takes to service them. Often these bikes are assembled incorrectly and come with sub-standard parts leading to more time consuming servicing.
2.1 Why should I buy a bike from Algoma Bicycle Company?
Algoma Bikes is your bike and ski headquarters. At ABC we pride ourselves on ensuring each rider has the right bike to suit them and their needs. We have a wealth of knowledge and we love to share it. We are here to ensure that your experience is as great as it can be.
Every bike purchased at Algoma Bicycle Company comes with a lifetime of free tune-ups.
2.2 Are all of your products on the Website?
No, not all of our products are on the website. If there is something you can’t find on our site, please call or send us a message, and we can let you know if we have it in stock or are able order it for you. We put all of our bikes on the website, but we are regularly getting shipments. Contact us to reserve a bike if you do not see what you are looking for on the website.
2.3 Do I need a deposit to pre-order or reserve a bike for 2022 and 2023?
Yes. We require a 10% down payment on any bicycle pre-ordered or reserved. This deposit is 100% refundable before the bike is in the shop. Once the bike is here, the deposit can either go towards the bike, or store credit, if you decide the bike is not what you want.
2.4 How do I know that I am buying the right size bike or skis?
That’s what we are here for! All of the companies we deal with have sizing charts on their websites that you can use as a guideline. But we are only a phone call or message away, and we can fine-tuned recommendation for you.
2.5 Do you sell used bikes?
No. The exception is for kids bikes (wheel size under 24”) that we buy back from customers participating in our junior buy-back program.
3.1 Do you ship items purchased through your website?
No. We do not ship items currently. We do offer curbside pick up and in-store pick up.
3.2 How long will it take my purchased gear to be ready for pick up?
Your order will usually be ready within a few hours of the shop being opening. You will receive an email telling you that your item is ready for pick up. If certain items need to be assembled, it may take a longer, but we will communicate that with you.